WESTIN ST FRANCIS * * * *
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Huge hotel facing Union Square, with rooms that rival those in the tower for luxury
It's an institution in Union Square: the Westin St Francis is a monumental 1,200-room luxury hotel comprising a historic 1904 building overlooking the square and a more modern tower overlooking downtown. It's a meeting place for businessmen and heads of state, as well as wealthy tourists. Rooms rival each other in luxury, especially those in the historic buildings, which have just been renovated. Its monumental lobby is also undergoing a major transformation, and will soon welcome a new bar-restaurant worthy of its standing.
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Members' reviews on WESTIN ST FRANCIS
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
2. To make matters worse, even the wifi is not free.
3. At arrival, during check in the receptionist tried really hard to upsell me on a bigger room and tried to scare me for the chosen room that it would be too small (which I found to be totally wrong after checking in)
4. Shower is super old and a nightmare to operate
Better to avoid staying in this one.
My recent experience at The Westin on Union Square was far below expectations due to a series of significant service and operational failures. Firstly, the hotel was overbooked, forcing my colleague to relocate to another hotel. Check-in was a 30-minute ordeal due to their system repeatedly declining my card, only to later discover the fault was on their end.
Additionally, the elevator malfunctioned multiple times on my way to the room, which was a further inconvenience. Upon entering my room, I found old food leftovers in the refrigerator, indicating a serious lapse in cleanliness standards.
These issues collectively reflect poorly on The Westin's management and customer service. I hope this feedback prompts necessary improvements to avoid such experiences for future guests.
My only regret is that my schedule was so busy I did not get to spend enough time here.
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Our stay included a $25 daily food and beverage credit; bike rentals; 2 cable car tickets; and free bottled water or free refillable stainless steel water bottles.
The staff is gracious and very helpful - from check in to check out!
Highly recommended!