TREECYCLE

Iliza was warm, funny, informative and a great driver.
Superior customer service and Gavino made sure we were well taken care of as well. Thank you.

Le guide était super, il parlait bien français, il connaissait beaucoup de chose sur l’histoire de la ville et il avait des anecdotes très intéressantes, et la visite était tout aussi bien!
Je conseille fortement cette balade.

Today we have done this tour. The experience was beyond expectations. In a 2 hour ride you are shown the finer details of the centro storico of Genua. Because it is by tricycle bike we visited alleys and piazzas that are unable to reach by bus, or even by taxi. The driver is an authentic Genovese who shows his tremendous knowledge (and love) of the city. There is plenty room for questions and interaction. Although not cheap, it is very good value for money. Very recommendable!

Not a well run business and not good for solo travellers. Their website does not provide any details as far as tour availbility - "Book Tour" just leads you to a generic contact form for you to fill out. The form only lets you choose 2 or more bicycles to rent.

The website also says you can stop by their location and book in person. I did that and there was just one dude there smoking a cigarette who only speaks Italian. Their website and marketing materials are multilingual, so this was very surprising.

I ended up using the form and specifying in the comments that I would like a tour for 1 bike. They replied via email quickly, proposing either joining the tour that was about to start or the 13:00 tour. I replied saying that the 13:00 works for me. I showed up again at that time. There was an English speaker there, but the staff there had no knowledge of my email communication. There was no 13:00 tour - I was the only one there. The next availability with other people would be 2 days away. And they had to call someone on the phone to get this information to me. Overall, a waste of time.

This is not directed at the knowledgable tour guides or their content - I wish I got the smooth experience other reviewers had. I truly hope Treecycle fixes their disorganized and unprofessional operations. Until then, I would not recommend this tour company.

EDIT - Updated rating to be higher after talking with the business. They attempted to resolve the issues and were very accommodating. I couldn't make it to the time proposed but I appreciate the customer service.

Esperienza nuova..divertente ed ecologica!!! Le ragazze Elisa e Paloma ci hanno fatto scoprire la vera Genova. Soprattutto Elisa è una guida veramente esperta. Ci siamo divertiti moltissimo. Grazie