Results Hotel Bruges - Brugge

MARTIN'S RELAIS * * * *

Hotel €€€
4.4/5
20 review

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Genthof 4a, 8000Bruges - Brugge, Belgium
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2024
Recommended
2024

17th century mansion converted into a hotel in Bruges with a terrace and an intimate garden.

Majestic as hell, housed in a row of 17th century mansions, on the banks of a peaceful canal, this is a hotel with a princely decor at relatively reasonable prices for Bruges and the standing of the place. The 44 rooms and suites, warm and elegant, tastefully decorated with antique furniture and objects, are luxuriously equipped, some with a beautiful view of the canal. The breakfast is generous and of high quality. Terrace and intimate garden to relax on sunny days. Attentive service and without false folds.

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Members' reviews on MARTIN'S RELAIS

4.4/5
20 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in february 2024
Stayed here for a winter break. I can not rate the staff higher. Very thoughtful and attentive. Perfect English for us tourists.
Visited in january 2024
Beautiful historic building, but the best part of this hotel is the location and service. It’s a quiet location but it’s just a few minutes walk away from the main square and the shops & restaurants.
Service was superb throughout our stay.
The room was huge with super high ceilings and huge windows. We had a room overlooking the canal which was definitely worth it. The only negative was the shower over the bath which was not the best / not very comfortable to use.
The hotel is a lovely historic & atmospheric property with lots of old world charm.
Visited in january 2024
El hotel es muy bonito y cálido, pero la atención no tanto, llegamos sobre las 12 a hacer el check-in, sabíamos que hasta las 15 no era oficialmente la hora, pero habíamos recibido un email al respecto en el que decía que muy probablemente podríamos hacerlo antes. No fué así, pero la forma radical de las recepcionista al comunicárnoslo no fué muy amable. Al menos sí tienen una habitación para dejar tus cosas.
La otra cosa que nos ha decepcionado es el servicio de limpieza, el primer día limpiaron, pero el segundo día dejamos la habitación a las 10 con el cartel y no la limpiaron. Simplemente dejaron colgada una bolsa con las toallas limpias enel pomo de la habitación.
Para rematar, el tercer día hicimos el check-out a las 11. Pero nos hicieron abonar 3€ más porque, al cobrarnos en el check-in (pagamos en efectivo), no habían hecho bien "las cuentas" y debiamos abonar 3€ más.... Nos ha parecido ridículo y cutre.
En fin... Agridulce la experiencia.
Visited in january 2024
Great views and location but bad service. It’s supposedly a 4 star hotel and we certainly paid 4 star price but it didn’t feel that way. I received a message on Agoda saying based on availability, early check-in may be possible and to ask at reception if our room was ready before 3pm. Great! Except when I arrived the receptionist rudely exclaimed that early check in was impossible! They never do that! I understand if the room wasn’t ready because there was no guarantee, but she basically spoke to me like I was an idiot and that I must have been mistaken about being offered early check in. Day two we put out the “make up our room” sign and we came back to a bag full of clean towels hanging off the doorknob. I guess they just decided they didn’t have time to clean the room? We were gone all day, we left well before the room service started and came back after dinner. Upon check out the receptionist told us his coworker made a mistake with the check in price and that we owed 3€. Really not a huge deal but it was just a further reminder we weren’t getting anything close to 4 star service, from check in to check out.
Visited in january 2024
Locație foarte bună. Personal amabil și ambianță plăcută.

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